Refund Policy

This Policy explains when fees for Cloudcache Core programs may be refunded. Pricing on the website is informational; binding fees appear on your invoice or enrollment confirmation.

Eligibility

Full refunds are available if you cancel in writing at least seven full days before the program start date and you have not accessed downloadable templates or live clinic recordings.

Timeframe

Refund requests must be sent within fourteen days of payment if the program has not started, or within the cooling-off period required by mandatory consumer law where applicable.

Full or partial refunds

If you withdraw after materials have been released but before the second live clinic, we may offer a partial refund of up to 50% of tuition, minus any documented third-party costs. After the second clinic, tuition is generally non-refundable.

Non-refundable items

On-site briefing travel add-ons, rush Clause Brief slots booked inside forty-eight hours, and completed one-to-one intensives are non-refundable once delivered or once travel is booked at your request.

Refund process

Email hello@cloudcache-core.digital with your full name, invoice number, program name, and reason for the request. We confirm receipt within three business days.

Processing time & method

Approved refunds are returned via the original payment method within ten business days of approval. Bank timelines may add additional days.

Cancellation by Cloudcache Core

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort.

Exceptions

Nothing in this Policy limits mandatory rights under German consumer law. Where those rights are broader, they prevail.